A common question that we receive from prospective customers is whether they can keep the email address from their old provider. It's important to note that in many cases, providers will not allow you to continue using the address without an active service. Some providers will allow you to continue using the address for a small charge, or others will require you to at least have a dial up connection with them. This is something decided by each individual provider, and if this is a concern for you, it's something that you will need to discuss with them before switching.